Privacy Policy

1. Information We Collect

We collect information you provide directly: name, email, phone number, company name, and billing information when you create an account or request a demo.

We also collect usage data: call records, platform activity logs, and analytics data generated through your use of the Services.

2. How We Use Your Information

We use collected information to provide and improve our Services, process payments, communicate with you about your account, and comply with legal obligations. We do not sell your personal information to third parties.

3. Call Recording Data

Call recordings and transcriptions are stored securely and are owned by you. We process this data solely to provide AI transcription, scoring, and analytics features. Recordings are encrypted at rest and in transit.

4. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. Our infrastructure is SOC 2 ready with continuous monitoring.

5. Data Retention

We retain your data for the duration of your subscription plus 30 days. Call recordings are retained according to your account settings. You may request data deletion at any time.

6. Third-Party Services

We use third-party services for payment processing, email delivery, and infrastructure. These providers are bound by data processing agreements and may only use your data as necessary to provide their services to us.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may export your data at any time through the platform dashboard or by contacting support.

8. Cookies

We use essential cookies to operate the platform and analytics cookies to improve our website. You may disable non-essential cookies through your browser settings.

9. Contact

For privacy-related inquiries, contact us at privacy@dialer.cx.