Follow the call.
Every feature exists for a reason — to make your next call better than your last. Here's what happens at each stage of the journey.
Preparation is the difference between dialing and connecting.
Before a single call goes out, the platform validates contacts, builds campaigns, scrubs against DNC lists, and calculates the optimal pacing. Every call starts with clean data and a clear strategy.
Contact Management & List Upload
Import contacts from CSV, CRM, or API. Deduplicate, validate, and segment automatically. Filter by timezone, area code, or custom fields.
Campaign Configuration
Set dialing mode, pacing rules, working hours, retry schedules, and disposition codes. One dashboard for unlimited campaigns.
Predictive Pacing Algorithm
AI decides the optimal dial rate based on agent availability, answer rates, and compliance limits. Keeps agents talking, not waiting.
DNC Scrubbing & Compliance
Automatic scrubbing against federal and state DNC lists. Time-zone enforcement, consent tracking, TCPA/TSR/FTC rules baked in.
AI Voice Bots (Outbound)
AI initiates calls, qualifies contacts, sets appointments — without a human agent. Configure conversation flows, transfer rules, and fallback behaviors.
The moment of truth — connection.
The dialer fires. Caller ID rotates. STIR/SHAKEN attests. The call routes through our own global voice network. Everything that happens between pressing "start campaign" and hearing "hello."
5 Dialing Modes
Predictive, progressive, preview, power, manual. Each optimized for different campaign types. Switch modes per-campaign or mid-day.
Caller ID Rotation & Management
Smart rotation across your number pool. Local presence dialing matches the customer's area code. Reputation monitoring keeps numbers clean.
STIR/SHAKEN Authentication
Full attestation A on every outbound call (US/CA). Carriers verify your calls as legitimate. Reduces "Scam Likely" labels.
Number Ordering & Porting
Order new local, toll-free, or mobile numbers in US, CA, UK, AU, and all EU states. Port existing numbers to our network in days, not weeks.
Own Global Voice Network
Your calls route through our carrier infrastructure — the world's largest wholesale voice aggregator. No middleman. Better quality, lower cost.
Where conversations become conversions.
The call is live. AI cleans the audio, softens accents, transcribes every word, and feeds agents the right script at the right moment. Supervisors listen, whisper, and join. This is where the platform earns its keep.
AI Noise Cancellation
Real-time AI removes background noise from agent audio before the customer hears it.
Dogs, traffic, keyboards, children — all gone. Works with WebRTC softphone and any SIP endpoint. No hardware needed.
AI Accent Softening
AI adjusts agent pronunciation in real-time. Not robotic, not text-to-speech — your agent's natural voice, just clearer.
Configurable per campaign for US, UK, or AU English. Customers stay on the line longer because they understand every word.
WebRTC Browser Softphone
Browser-based calling. No hardware, no downloads, no VPN. Works anywhere with internet. Crystal-clear audio with our built-in noise cancellation.
Real-Time AI Transcription
Every word captured live. Searchable, exportable, feeds into scoring and summaries. Powers compliance monitoring and coaching.
Live Agent Scripts & Prompts
Dynamic scripts that adapt to disposition codes and customer responses. Agents see the right message at the right time. Reduce training, increase consistency.
Supervisor: Listen / Whisper / Join
Monitor any live call. Whisper coaching only the agent hears. Join the call when needed. Real-time wallboard shows every active call.
AI Voice Bots (Inbound)
AI handles inbound calls — answers FAQs, routes to agents, collects information, sets callbacks. Natural conversation, no rigid menus.
The call ended. The value hasn't.
AI scores the call, writes the summary, checks compliance, and syncs everything to your CRM. Agents disposition and move on. The platform handles the paperwork.
AI Call Scoring & Sentiment
Every call rated automatically. Sentiment analysis, quality scoring, compliance checks. Managers review only what matters — the AI flags the rest.
AI-Generated Call Summaries
Automatic post-call summaries: key points, action items, customer sentiment. No more manual note-taking. Summaries sync to your CRM.
Call Recording & Playback
Cloud-based recording with instant playback. Searchable by agent, date, disposition, or AI score. Compliance-ready with consent prompts and secure storage.
Disposition & Follow-Up Automation
Agents set dispositions, system handles the rest: schedule callbacks, move contacts between campaigns, trigger CRM workflows, send follow-up SMS.
CRM Integration
Salesforce, HubSpot, Zoho — native connectors. REST API and webhooks for custom integrations. Contact data, call logs, recordings, and AI scores sync automatically.
Zoom out. See everything.
Real-time dashboards, historical reports, agent scorecards, and custom analytics. The data layer that turns individual calls into operational intelligence.
Real-Time Dashboards & Wallboard
Live metrics across all campaigns. Agent status, call volume, connect rates, queue depth — all updating in real-time. Wallboard mode for call center displays.
10+ Built-In Reports
Agent performance, campaign analytics, call disposition, compliance audit, talk time analysis, and more. Filter by date range, campaign, agent, or team.
Custom Report Builder
Build your own reports with drag-and-drop. Choose metrics, filters, groupings. Save and share with your team.
Agent Performance Scorecards
AI-powered agent scoring combining talk time, conversion rates, call quality scores, and compliance metrics. Identify top performers and coaching opportunities.
Export & Scheduled Delivery
Export to CSV, PDF, or pull via API. Schedule automatic report delivery to stakeholders' inboxes — daily, weekly, or monthly.
Ready to hear the difference?
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