Platform

Everything you need.
Nothing you don't.

From the first dial to the post-call summary, every stage of the call journey is optimized with AI.

Before The Call

Set up for success

Contact Management

Import, dedupe, tag, and segment contacts with smart lists. Keep your data clean and your campaigns targeted.

Smart lists

Campaign Builder

10 campaign types with wizard-based setup. Launch in minutes, not hours.

10 campaign types

DNC & Compliance

3-layer blocking (DNC, blacklist, DNO) with real-time scrubbing and TCPA safeguards.

3-layer blocking

AI Voice Bots

Automated outbound conversations with natural AI voices. Work around the clock without adding seats.

24/7 calling

Making The Call

Maximize every connection

5 Dialing Modes

Manual, Preview, Power, Progressive, and Predictive. Pick the mode that matches your campaign.

300% more connects

Caller ID Rotation

Intelligent CID cycling for better answer rates across campaigns. Local presence included.

Higher answer rates

STIR/SHAKEN

A attestation on all US/CA outbound calls. Your calls display as verified on recipient devices.

A attestation

Phone Numbers

Order new numbers or port existing ones in 30+ countries. Full lifecycle management built in.

30+ countries

During The Call

AI-enhanced conversations

Dialer.CX Command Center — live agent monitoring

Noise Cancellation

Real-time background noise removal. Every call sounds like a professional studio.

92% noise reduction

Accent Softening

Adapts pronunciation to match the customer's geography. Engagement stays high.

35% longer calls

Voice Enhancement

Upsamples narrowband audio to HD-Voice quality (16kHz wideband).

60% fewer repeats

Voice Preservation

Keeps the agent's natural tone and personality during AI processing.

98% undetectable

WebRTC Softphone

Browser-based phone. No downloads, no desk phones, no plugins needed.

Zero install

Listen / Whisper / Join

Supervisors can silently monitor, whisper coach, or join any live call instantly.

Real-time coaching

After The Call

Intelligence, automated

Analytics dashboard showing call center performance

Dialer.CX Reports — executive analytics dashboard

AI Transcription

Automatic call transcription with speaker identification. Searchable, exportable.

Every call

AI Call Scoring

Automated quality scoring on every call. Know who needs coaching and who's crushing it.

Auto-scored

AI Summaries

Key points and action items extracted automatically. No more manual notes.

Action items

Recording & Storage

Cloud storage with instant playback, full-text search, and compliance archiving.

Cloud stored

The Big Picture

Command and control

Real-Time Dashboard

Live command center with agent status, call metrics, queue health, and campaign performance.

Live metrics

Reports & Analytics

10 base reports with custom filters, date ranges, and CSV/PDF export.

10+ reports

Everything you need.Nothing you don't.