·OUR STORY·

25 years building voice infrastructure. Not a startup.

Built by telecom engineers who have run their own call centers. Not a VC-funded startup. Profitable since 2009.

·WHERE WE CAME FROM·

We started by running our own voice networks.

In 2000, we founded a telecom operations company. We ran our own voice networks, managed our own infrastructure, and placed millions of calls through systems we built and maintained ourselves. We weren't software people who discovered telecom — we were telecom people who learned to write software because the tools available to us were garbage.

Every dialer we tried was built as an afterthought. Bolted onto inbound platforms. Designed by people who had never sat on a call floor watching agents fight with a clunky interface while leads went cold. We got tired of waiting for someone else to fix it, so we built the dialer we wished existed. We shipped the first version to our own operations, broke it, fixed it, broke it again, and kept going until it was solid.

Today, over 200 call centers in 15 countries run on our platform. We've placed more than 500 million calls. We know what works because we've been doing this for a quarter century — not because we read about it in a pitch deck. There's no venture capital behind us. No runway clock ticking. We've been profitable since 2009 and we plan to keep it that way.

·MILESTONES·

25 years. One mission.

2000

Founded as a telecom operations company.

"We started by running our own voice networks."

2009

Shipped first dialer platform. Profitable from year one.

"We built the dialer we wished existed."

2012

50+ call centers running on the platform. Outbound-first architecture proven at scale.

2016

Launched AI-powered call analytics. Real-time transcription and sentiment scoring in production.

2020

WebRTC browser softphone released. Remote agents fully supported.

"Agents could finally dial from anywhere."

2023

AI Voice Bots and real-time transcription launched. Bots handle qualification, humans close deals.

2024

AI Noise Cancellation and Accent Softening shipped.

"Every agent sounds studio-clean and local."

2025

200+ call centers in 15 countries. Dialer.CX rebrand. The most aggressive product roadmap in outbound.

·VALUES·

What we believe.

Outbound-first

We built for dialers, not help desks. Every feature, every UI decision, every piece of infrastructure is designed for teams that dial out. Outbound is not a feature — it is the product.

AI-augmented, not AI-replaced

Your agents + our AI = unstoppable. AI transcribes, scores, and coaches in real time. But when the deal is on the line, a human closes it. We build for that reality.

Compliance is not optional

TCPA, STIR/SHAKEN, DNC — compliance is built into the dialing engine, not bolted on as a settings page. Every call is checked before it connects. Every recording has a full audit trail. No shortcuts.

Profitable since 2009

No VC runway. No pivot risk. We're here to stay. We've been self-funded and profitable for over 15 years. When you build on our platform, you're building on a company that isn't going anywhere.

·LEADERSHIP·

The team behind the platform.

MC

Marcus Chen

CEO & Co-Founder

25 years in telecom operations. Built and scaled outbound teams from 20 to 500 agents before deciding the tools needed to be rebuilt from scratch.

SO

Sara Okafor

CTO & Co-Founder

Distributed systems engineer. Built real-time voice processing pipelines handling 50M+ events per day. Obsessed with latency budgets and five-nines uptime.

DR

David Reyes

VP of Product

Former head of product at two contact center platforms. Brought the agent experience focus that separates tools people tolerate from tools they actually like using.

LV

Lena Voronova

VP of AI & Analytics

ML engineer specializing in speech recognition and NLP. Leads the team building real-time transcription, sentiment analysis, and AI noise cancellation.

·GLOBAL PRESENCE·

Serving call centers in 15 countries.

United States
Canada
United Kingdom
Australia
European Union

Plus operations in Philippines, India, Mexico, Colombia, South Africa, and more.

Join the team. Or join as a customer.

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